Smart Cycles
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Smart Cycles
We sell only the best! We do quick, honest, and thorough repair work on any brand or model. There is nothing like a great bike that works properly, so let us handle your maintenence and repair needs. The bike supply shortage has affected all bicycle retailers, but we are staying ahead of the curve with large bike orders from many different suppliers!

Try it before you buy it! We encourage test rides so you can get a great feel for the bikes you are considering prior to picking the winner. Training Wheels to Racing Wheels! Smart Cycles in your shop. Tricycles to TriBikes! We welcome all levels of cyclists and stock a great selection of bikes and gear for everyone!
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Smart Cycles is a lot more than just an ordinary bike shop. We can get you on your dream bike, but we can also get you geared up to enjoy that dream bike in any riding situation. No one touches our selection of bicycles and bicycling accessories. Buying your first bike? Getting ready for the World Cup? Looking for a racing partner?
Smart Cycles understands bike fit about as well as anyone. With over 30 years of experience with the process, we're also in a very unique situation that benefits every cyclist who wants to make proper fit a priority. The owner of Smart Cycles, Alex Stanek, is also the owner of Cicli-il-Massimo - a boutique, artisan bicycle frame manufacturer.
Smart Cycles has always been committed to the female cyclist. From day one, we have understood that providing services and products to women, as well as encouraging female participation in cycling at all levels was a core purpose of our business. Nowadays, cycling brands have many 'female specific' bike models, accessories, and components.
A bike is not a toy, so don't treat it like one. A properly assembled and tuned bike is more likely to be SAFE as well as a lot more fun to ride. If you have purchased a bike somewhere else, we are happy to assemble it for you. You can even have it shipped directly to us to avoid all the hassles of having a somewhat large bike box delivered to your home.
Typical, in-store, service write-up is still available as usual, but you can now begin a work order for bicycle repairs anytime it's convenient for you right here -online. One form per bike serviced. Once you submit a work order, you'll get an email which you can print and attach to your bike - or follow other options for tagging your bicycle.
Reviews (24)
Peter Caratzas
Peter Caratzas
Jul 03, 2021
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Super helpful. They gave me free advice over the phone on repairing my bike and it worked out well. Kudos!
Andres A.
Andres A.
May 26, 2021
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I have been on the never ending hour of trying to purchase a cruising/comfortable rider for several weeks and unfortunately most bike stores are low in stock or just didn't have want I wanted. Luckily when I visited this place I went through what I was looking for in a bike, mind you I am a super novice rider and they suggested I come back in a few weeks because they were getting deliveries on a weekly basis. Then out of the corner of my eye I caught a glimpse of something which could be a possibility. I asked the store clerk if I could take it for a spin and he said of course. I drove it
VPoloWrld
VPoloWrld
Apr 26, 2021
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Great Place! The workers are very nice and lots of nice bikes and good prices. I recommend going here!
Rich Meier
Rich Meier
Apr 25, 2021
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Purchased Intense MTB from Smart Cycles . Was yet another great experience! The bike is a trail slayer. My wife and I have been buying bikes and equipment there for many years and recently for our kids as well. Even got the grandparents to get fitted for bikes which is something the guys at the shop are phenomenal at. Support small business and stop in you won’t be disappointed.
Darell
Darell
Dec 21, 2020
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Great place. Stopped in was greeted by the gentleman (sorry I forgot your name) he talked to me about the different types of bikes and let me test ride one. Loved it came back and purchased that very bike. Great shop, great employees.
Keith Erickson
Keith Erickson
Dec 02, 2020
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Exceptional, Professional, Honest and Real.
This shop knows bikes.
These days it's rare to find a store with this kind of service. No corporate retail BS here.
Through the years they have helped me in so many ways.
From guiding me through the purchase use of my children's bikes, simple tune ups, walking me through DIY repairs, all the way to the recent purchase of a serious mountain bike, the smart cycles team has been amazing.
Can't recommend them enough!
M. C.
M. C.
Sep 25, 2020
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I was desperate to get my nephew a bike ... Not knowing that there was a shortage in the US, I entered the store in April thinking I would walk out with that in one day. They took the time to order it for me and with a little patience on my part we were able to ship it to my nephew in Texas with the bike arriving in plenty of time for his birthday. I must add while there was a line it was quickand once inside all my questions were answered by a staff member. Top service, patience with all my crazy demands and they kept within my budget.
Philip H.
Philip H.
Sep 19, 2020
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Sold us a used bike that included a "free tune up". We get the bike home, brake pads rubbing and seat crooked. Returned twice , no satisfaction and to add the poor tune up the lady at front has mastered the eye roll that ensures we never return. While REI cost more you don't get the attitude.
Doug F.
Doug F.
Sep 04, 2020
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Stopped in for something small

I assume it was the owner was not friendly and obnoxious


your loss as I told the other person that works in the store i just trashed my bike

I guess when I get my new bike your store is out of the running

smart cycle not smart with customers

Thank you for the comment Alex

based on other neg reviews I think the magic crystal ball you left home were the instructions on how to make a customer feel welcomed

I went to another bike shop and they actually welcomed customers and showed me how to take the pedal off

btw time to get apple pay so when another
Kerry F.
Kerry F.
Oct 29, 2019
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I stopped by to see if I could get some help with a jammed part on a bike that was not bought at Smart Cycles. The guy on staff was so kind and helpful and managed to fix the problem quickly and at no charge. We will go to this shop for any future biking needs!
Kris Carmody
Kris Carmody
Sep 24, 2019
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Bought a bike from these guys... they said it was a 2019 - went to register it and it was a 2018. Huge difference when dealing with electric bikes. Different motor, different top speed. Asked the owner how he would like to explain it... he played dumb. Do your homework - these guys prey on uninformed consumers.
Dan A.
Dan A.
Aug 12, 2019
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I bought a new bike a year ago. I brought it in this Spring/Summer to have the bike tuned up.
(The Sale was $80.) Upon dropping it off I explained that the front brakes pads were rubbing. Also , that while riding the bike was making loud noise. I specifically asked them to take the pedal housing apart as I believe something inside was broken.

After my bike had been there over a week, I received a call to pick it up. Upon picking it up, my tire was flat. ( don't understand???? If you checked my bike over, how is my tire flat?)Should have been my forewarning.

I wasn't able to ride until
O. F.
O. F.
Jun 24, 2019
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I want to give a review on Smart Cycles and dealing with Alex. One thing I will say is a lot of people go out there way to leave negative feedback and rarely leave positive feedback. I have over 100+ reviews both positive and negative. Also considered a local guide with Google. So with that out the way I want to leave my feedback on Smart Cycles.
I called Smart Cycles and Alex picked up the phone. Really nice guy and introduced himself and asked what I needed. I explained to him that I've been riding MT bikes for almost two years now and have a Marlin 5 and was looking to upgrade. I told him I
Eric Sackowitz
Eric Sackowitz
Oct 19, 2018
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I have bought 3 bikes there for all my family members. It is by far the best place to go. They help you figure out the right bike and not at the ridiculous prices that you see at other premier bike shops. Love these guys!!
M. M.
M. M.
Sep 15, 2018
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Love them! They are true bike guys, they know everything and are so friendly and helpful!
Dan S.
Dan S.
Aug 18, 2018
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They charged $76 to repair 3 flat bike Tires Plus $3.50 just to bring the bike in and write-up a ticket. When I said something about the price being high he said I could get it done cheaper in China if I wanted. A complete rip off and completely UN customer friendly
Jamie Ramirez
Jamie Ramirez
Nov 16, 2016
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Smart Cycles Rocks! These guys are great. I've bought two bikes here and have sent a couple friends in who also bought bikes. They all agree with me. Recently, I bought wheel parts and cranks online. Long story short, I ordered the right stuff but the online store sent the wrong parts. Smart Cycles discovered this while building my wheels. They could have banged me for 4 hours of labor, and they explained to me WHY THEY COULD/SHOULD have done so...and they were right...but Alex, the owner was so cool and let it go saying he appreciated all the business I have given them. They have me as a customer
Ian K.
Ian K.
Apr 30, 2016
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Alex built me a custom steel frame bike a little over a year ago and I still love it. No problems and service after the sale has been great.
Elizabeth S.
Elizabeth S.
Mar 09, 2016
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These guys know their cycles. From helmet to shoes to reflectors and a full bicycle this is your to go to shop in Norwalk. Easy location, plenty of expertise for repairs as well.
Angela R.
Angela R.
Oct 14, 2015
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These guys are awesome! Willing to go the extra mile for the customer... Stayed an extra hour to fix my tire, friendly service, honest... Would recommend to anyone looking for the best bike shop around!
Giuseppe M.
Giuseppe M.
Jun 20, 2015
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The absolute worst customer service I have ever experienced!!!

I've been to this store a few other times where I've purchased tubes, tires, and an iPhone mount for my bicycle. No real complaints, until this most recent visit. I wait in line with one customer in front of me and one behind me, and all I need is a bolt for my frame. The sales man said that I could go down to my local hardware store for this item and that they could better match this bolt. I asked "don't you carry any bicycle hardware"? His response, "we do but I have other customers". Apparently
Carl G.
Carl G.
Jul 15, 2013
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Weirdly unfriendly vibe, like the salesperson didn't really want to sell me anything or make real suggestions. It wasn't like I was poorly treated or actively ignored, it's more like I was being gently dismissed.
Abram H.
Abram H.
Apr 18, 2013
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I have used this store for over ten years. They have excellent service. They have kept several used bicycles (one over forty years old) going with no complaints. They never tried to sell me new equipment or unnecessary gear,and genuinely are interested in helping each customer fully enjoy the sport.
Jeff S.
Jeff S.
May 05, 2012
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RIP OFF. Unless you have cash to burn, don't go here. I had a simple tune-up and they replaced a $5 brake cable --- $ 102!!! For 1/2 hr of work !! $200/hr for a bike mechanic!! Really! Forget this place and try somewhere more reasonable.