Silver Cycles

I had a flat tire, called them up and asked if I needed to make an appointment to come in. The lady on the was very pleasant, told me no need for appointments so I walked in during my lunch break yesterday. I was in and out so quickly. I felt welcomed and taken care of very professionally.

Thank you for the great service! Keep up the good work guys.

I usually go to Takoma Bicycles, but they didn't have the brake pads I needed and recommended I call Silver Cycles. (I only went to SC once before, during COVID, for a tune up, which was also fast and the bike was ready faster than they originally quoted me.) They had the pads in stock and I drove over. Brake pads replaced in less than a half hour and quick, kind, efficient service. The older woman at the front desk and mechanic were both really nice. Didn't try to oversell me on anything and even double-checked my wheel locks, which I appreciate as someone who has gone over the bars

Fantastic service and attention for a bike newbie. Purchased a new bike for myself, wife, and a baby seat for our son + all accessories. Very informative helping us in the process as we knew nothing about bikes. I will be a customer for life.

We've bought bikes and had them repaired/tuned-up for years with ZERO complaints. I won't go anywhere else. Fantastic and reliable service, very accessible, and they work wonderfully with my autistic son.

Good knowledge and enthusiasm. That's it. I don't have anything else to say but I don't have anything else to say

I went to this shop after purchasing what I thought was a nice bike via Craigslist. I ended up need a few things replaced and or fixed. The cost of repair was nearly as much as I paid for the bike, but I digress. My original estimate was $168, but the final cost came to $178 ($10 difference), that was okay. When I went to pay for the work, I was waited on by an older lady that works the register. I asked if the work had a warranty, a simple yes or no answer....She proceeded to let me know that I had a "low end" bike and that she guaranteed that I'd be back for more repairs. Toatally

Great staff. I was recently in to purchase a new bike lock. Turned out the lock was faulty. Got myself stuck on a fence a few miles away. I called the shop right before close, and they were very willing to send people over to look at the lock for me. With no way of getting the faulty lock off, they went back to the shop to grab the equipment to cut the lock. To my surprise, they came back with a brand new lock for me and cut my bike free.

I've been to the store a couple of times by now (for shopping and bike maintenance), and I've been overly relieved by how friendly and accommodating

I was referred to Silver Cycles by the Takoma bike shop for repairs as it is currently closed. I was told 7-10 days for the tune up, it did take longer by a week but they are SOOOO busy right now. My bike was in horrible condition when it went in, coming out it rides like BAAAHTA! They changed the cassette and brake system, and what a difference.

they are very courteous and are working so hard during these tough times. thank you thank you Silver Cycles

First ask how long it will take. What they told me it would take a day, ended up taking a weekend including Friday.

Not off to a great start. I purchased a bike for in store pickup. The website and my receipt both say in store pickup is free, no shipping charge.

On the same receipt, I'm charged for shipping.

I called the store to ask about this and was given no explanation. I was told it's just the way it is.

I hope that they assemble my bike better than the way they charged me.

It's odd to directly contradict free shipping with a shipping charge. False advertising for sure and dishonest.

IMPORTANT TIP: PAY WITH A CREDIT CARD, if silver cycles gives you bs service, then STOP THE PAYMENT LIKE I DID

Worst bike shop ever. I brought I a radwaggon to be fixed. Linda explained to me in a SUPER PATRONIZING tone of voice that she could not find a gear shifter in all "the looking around" she did.
I disagreed with Linda, I explained to Linda that all she'd ave to do is order the shifter from radpowerbikes.com, she denied this possibility to call radpowerbikes.com to order the shifter, and in a further CONDESCENDING tone told me that it would not be possible to order a shifter

I was really impressed. I needed an attachment for my bicycle. They had exactly what I was looking for at a great price (half what another shop was charging) and installed it while I was waiting.
They really care for their customers. A dad was there with his little kids, and they were perfectly relaxed as a three year old went through a basket of bells ringing each one.
I was impressed that there were three mechanics simultaneously repairing bicycles while I was there and there is seating for customers to watch.

Jen and Linda showed courtesy and professionalism to the highest degree. They went above and beyond to help my girlfriend get set up on her first bike. I am 6'6" and had limited options and they spent a ton of time digging through the wholesale warehouse to make sure I was aware of anything that was available. I felt confident that they would not just sell me something that did not fit and I wouldn't be happy with to make a quick buck. This place is awesome.

Excellent bike shop. I just had my bike repaired there. They diagnosed an annoying noise that other bike shops had not been able to figure out (it was a cracked rim around a spoke hole). The replaced the rim with a good quality nearly new rim that exactly suited my needs at a very fair price. They also replaced cables and brake pads, with a tune up, so it absolutely feels like a brand new bike at a fraction of the price. In addition, the employees are avid cyclists, and could readily converse with me, but I also overheard them talking respectfully and patiently to novice cyclists (and kids) who

I came in here looking to shop for a new bike and get some help. I remained in the store for a complete 30 minutes without any service. There was only one lady helping customers while the other employees I assume were only there for repairs. However I don't mind waiting on service usually.

What made me end up walking out was overhearing how they treated customers. I heard the main lady answer the phone very rudely. I also heard the conversation a young lady had with the repair member. He was so unprofessional and pushing rude. She had questions about her tune up he wouldn't help her

When reading Yelp reviews, I am somewhat skeptical of the one-star reviews, especially the ones with paragraph after paragraph of tedious detail. Since you may do the same, I will make this brief.

Scroll through the negative reviews, and you will find a common thread: slow service, poor communication, charging for additional unauthorized work, and attitude from the manager when any of this is brought to her attention. My experience included all of the above - AND they did not give me an itemized receipt.

1) When dropping off my bike for a routine tune-up, was told they were backed up and it