We are seeking candidates with enthusiasm for bicycles, good communication skills, ability to work collaboratively, curiosity, and willingness to learn. Professional shop experience is not required, though prior customer-service experience is a plus.
The specifics of what is included in a warranty varies somewhat from company to company in the bike industry, but generally it is a guarantee made by the manufacturer that if a product is found to contain manufacturing defects, they will replace or refund it.Read all about our warranty approach, questions, and warranty terms by brand.
The specifics of what is included in a warranty varies somewhat from company to company in the bike industry, but generally it is a guarantee made by the manufacturer that if a product is found to contain manufacturing defects, they will replace or refund it.Read all about our warranty approach, questions, and warranty terms by brand.
Services
G&O Family Cyclery is a cargo and family bike-focused shop, the first of its kind in Seattle. Seattle's cargo bike market is growing swiftly. This makes sense, Seattle's biking community is expanding to include folks who are previously interested, but concerned about cycling. These potential new commuters, potential car-replacers, and potential lifestyle cyclists have adult concerns: errands, kids, jobs.
We stand by the quality of our labor. If you are unhappy with our work in any way, please let us know within 30 days of pickup, and we would appreciate the opportunity to resolve your issues. When you buy a bike from G&O, we will diagnose and advocate for warranty replacement of your frame or components, if problems arise.
For service, please call or email service@familycyclery.com to be added to our service queue. First, you work with Davey or Jenna by emailing us at info@familycyclery.com or calling 206-363-4663 for a consultation. Next, if you'd like to test ride, make an appointment for you to check out one or two bikes in person, following all public health guidelines to keep everyone safe.
We'd love to have you visit the shop and test ride one of our spectacular bikes! We are scheduling test rides Wednesday-Sunday. We welcome you and any passengers you plan to carry to come by and spend an hour learning about and riding a couple of bikes. If you're just dipping your toes in, send us an email at info@familycyclery.com and tell us about what you're looking for.
Reviews (25)
Damon O.
Sep 04, 2021
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Totally saved my bacon!
I was visiting Seattle for a month. A borrowed bicycle was going to be my only form of transportation.
Then, on my second day in town(!) I had a significant but easily fixable issue. For a quality repair on an unusually expensive bike (which didn't belong to me!), G&O came highly recommended.
Luckily I was able to get an appointment with G&O. They got me in and fixed up. Jace was super helpful and great at explaining things.
Cool family vibe as well. Glad to see a bicycle shop that's spreading the bicycle love to all.
I was visiting Seattle for a month. A borrowed bicycle was going to be my only form of transportation.
Then, on my second day in town(!) I had a significant but easily fixable issue. For a quality repair on an unusually expensive bike (which didn't belong to me!), G&O came highly recommended.
Luckily I was able to get an appointment with G&O. They got me in and fixed up. Jace was super helpful and great at explaining things.
Cool family vibe as well. Glad to see a bicycle shop that's spreading the bicycle love to all.
Michael Molendijk
Aug 28, 2021
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David Grossman
Aug 13, 2021
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Went in, forget it, they don't want to do service for sure, 6 month wait, said Covid turned his shop upside down, the shop windows claim service is an available option, but no way. The shop seemed way overburdened and poorly managed. I would not waste your time, my guess at one time it was great, but now: go somewhere else and save time and effort.
Jessica S.
Jun 18, 2021
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I wanted to like this business, because so many people reported positive experiences with them, and my initial impression of the owner was solid. I filled out the webform, inquiring about ebikes, and promptly got an email from the owner, followed by a phone call to discuss my needs and schedule a test ride. The conversation was informative and I felt he understood what I wanted. I was told there would be an eight-week wait for any bike, which would put delivery roughly mid-summer - longer than I wanted, but still giving me half a summer on my bike. Cool.
My husband and I got there and were set
My husband and I got there and were set
Brandon P.
Jun 04, 2021
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Got there to replace my tire that I bet, didn't realize you needed an appointment, but the worker still took me in and found a spare when in the back. 20 mins later got it replaced and everything switched over to the new tire. Very happy with the service. ALSO NOTE this is only an Electric-Bike shop, and I don't own a e-bike but they still helped me out.
Boudewijn Rombouts
Apr 05, 2021
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William Hargrove
Jan 22, 2021
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I stopped by to ask a questions about some work I wanted to do on my bike and was told service was 3 months out and they could not install a new controller on my Rad Mission because they do not know about this bike and are not skilled in working on them...I changed the controller and set up the LCD and it was very easy to do and the only problem is setting up the LCD. I was looking for help from G &O and the response was we are to busy, which translate to me is your job is not worth our time. On your web site it says "READY FOR ANYTHING" WE WELCOME ALL VISITORS AND ALL BIKES.....from the conversation
Chad Schwitters
Nov 11, 2020
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My past bike shop experiences have generally been pretty good, but I just had the best one by far. Davey, the owner is a fountain of information, and went out of his way to make sure I understood the downsides to the bikes and components I was looking at - not just the upsides. He had even pre-read through my email correspondence and had my concerns in mind when I arrived. It seems to me that he is more interested in happy customers and long-term relationships than a quick sale. That is my kind of place.
They also have several hard-to-find bikes in stock, and he was happy to let me try a few of
They also have several hard-to-find bikes in stock, and he was happy to let me try a few of
Javier Beneytez
Jul 19, 2020
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We paid almost $12.000 for our two Riese & Muller ebikes in this shop two years ago, and after that and having the worst service(what a nightmare!) and customer service experience, I won't recommend to anyone, buy any ebikes from this shop..
Also they charge twice the price for any service!
The worst customer experience in my life.
If anyone is thinking of buying a ebike, just go to any of the ebikes shop downtown Seattle.
Also they charge twice the price for any service!
The worst customer experience in my life.
If anyone is thinking of buying a ebike, just go to any of the ebikes shop downtown Seattle.
Bryan W.
Oct 27, 2019
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Trull T.
Sep 12, 2019
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We rented two bikes for the day. One R+M multi charger with a single child seat and a R+M Tinker. These are fantastic bikes and the people at G & O are just as fantastic. Everyone was very helpful and informative. We were visiting from out of town, so it's unfortunate that we can't take the bikes home with us...otherwise we would be happy to do more business with G & O. We loved the little toy section in the store to keep our son busy while they prepared the bikes for us. If we are back in the area we would definitely do another rental!
Kelly E.
Sep 05, 2019
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Absolutely incredible experience. They obviously do this because they love it. They were so kind every step of the way and I'm absolutely obsessed with my new bike. I had such a good experience that not only do I fully recommend them, I go out of my way to tell people about my positive experience. Thank you for everything!
Sudha N.
Jun 22, 2019
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What can I say about this amazing shop? They are 100% the best. Davey and Tyler will answer all your cycling questions. They helped me figure out which e-bike to get and then when there was a very unusual and unexpected snafu they helped me figure that out too! They are a small shop, and it might take a moment for them to get you on the calendar but folks -this is the real small biz deal. I drive across town to make sure my $$ go to G&O. Super happy with my purchase and with the ongoing relationship for any future cycling needs! Thank you G&O!
Linda K.
May 14, 2019
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AWESOME shop to deal with! We purchased my bike from a friends shop but there was a software update that was needed. One of their so-called competitors Seattle Electric Bike (they were horrid to deal with) wanted $115 to do the software update. Bike is less than 3 months old. The folks at G&O Family Cyclery are FANTASTIC. You can be rest assured that you will get outstanding service from cold who truly know their products and take care of a customer it regardless where the bike was purchased.
Tyler Hether
Oct 29, 2018
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This is the best bike shop in the region. It's focused on enhancing the riding experience for families and commuters alike and their staff is very nice. My son loves trying out the balance bikes and my daughter enjoys playing in the kids corner while we visit. As far as service... Tune ups somehow seem to transform my bike to new. I've purchased a few bikes from them and these bikes are built to last (my family has put about 11k miles on these bikes this year!).
They definitely have a pulse on the industry and as well as know a lot about the greater Seattle area bike laws and bike community events
They definitely have a pulse on the industry and as well as know a lot about the greater Seattle area bike laws and bike community events
Pat S.
Oct 12, 2018
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This is a fantastic bike shop. Davey, Tyler, and their staff are honest in their advice and attentive to their customers needs for advice and service.
G&O has helped me build and service my family cargo bike. I would not even consider going anywhere else for this work as they have years of experience and can offer clear advice on the many available options for family transportation.
I have no regrets about getting a family bike except that I wish I had bought one earlier. Commuting with my son every day on bike is wonderful and I couldn't have done it without G&O.
G&O has helped me build and service my family cargo bike. I would not even consider going anywhere else for this work as they have years of experience and can offer clear advice on the many available options for family transportation.
I have no regrets about getting a family bike except that I wish I had bought one earlier. Commuting with my son every day on bike is wonderful and I couldn't have done it without G&O.
Angie A.
Aug 30, 2018
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Friendly and knowledgeable staffs. We always get help we need right away whether it's buying parts, bike bags, getting check up, or getting bike fix. They'd call and let us know promptly when he bike is ready, usually within he same day. Price for service is reasonable for e bikes which are more complex and can be complicated. I have Gazelle e bike and got a 500 miles service here, fast and no problem. Then I crashed my bike and broke a few spokes and needed retuning. Again, it was reasonable price and time. I bought a front basket bike bag here, a bit pricey. They asked if I want them
T. B.
Aug 05, 2018
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We visited in early June to purchase a baby seat, and were told they wouldn't sell us a seat but we could bring our bike in and they would install one same day... But they were very busy so we'd need to "get on the schedule". We scheduled a date with them for their soonest available time in early July to install the baby seat and tune the bike.
When we brought the bike in on our month-in-advance scheduled day, they did not have the bike seat we asked for and did not time the bike that day either. Apparently getting on the schedule did nothing and they were not prepared to
When we brought the bike in on our month-in-advance scheduled day, they did not have the bike seat we asked for and did not time the bike that day either. Apparently getting on the schedule did nothing and they were not prepared to
Lesley M.
Jul 26, 2018
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Rebecca M.
Mar 19, 2018
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Love this little community bike shop- they keep our family up and rolling. My 4 year old has grown up with bikes from this shop and has become quite the confident cyclist. Davey ( owner) is a joy to have in the community, personable and super knowledgeable. Really- the same goes for all the employees at the shop. Can also speak highly about the quality of the repairs that his team does. Twice they have beat out their estimated repair time and had the wheels back to us sooner than expected. Cheers!
Murray S.
Nov 06, 2017
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I cannot recommend this place highly enough. To be totally honest, we had a rough start, but that was partially because of the unusual build they were doing for my bike, but it worked out wonderfully in the end and they are now my primary shop, not just for my family bike but for my commuter and racing bikes as well. A good thing to remember is that they will happily service any bike, not just the family and electric bikes they sell, so both my wife and I take our bikes for tune-ups, repairs, and modifications there.
The mechanics are top notch and all know a ton about bikes in general, not just
The mechanics are top notch and all know a ton about bikes in general, not just
MarkAndMiranda C.
Jul 03, 2017
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This bike shop is an excellent choice if you are in the market for a cargo bike, an electric-assist bike, or a family hauling bicycle. I worked with them for the first time at their old location ~2015 and was pleased with their work converting my hard-tail mountain bike into a baby hauler complete with a Yepp Mini on the front, new bars, etc.
Now with two kids and a decision to sell our second car, we needed to double down. So after test-riding the competing bikes elsewhere, we came by to check out the new Yuba Spicy Curry. It's as amazing as the reviews on ElectricBikeReview.com indicate
Now with two kids and a decision to sell our second car, we needed to double down. So after test-riding the competing bikes elsewhere, we came by to check out the new Yuba Spicy Curry. It's as amazing as the reviews on ElectricBikeReview.com indicate
Taylor K.
May 01, 2017
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One of my crazy bike friends (said with all love) had a last minute going away party/bike ride. The plan was to go on a ride up the Burke Gillman, look at dogs and generally chill and have a good time. The problem was I was dogsitting a wonderful corgi named Edward. G&O helped me out by at the last minute renting me a great bucket bike so I could bring the puppy along. Such a great day.
Thanks Davey and crew!!
Thanks Davey and crew!!
John D.
Aug 13, 2016
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R. R.
Jun 28, 2014
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I can't say enough good things about this bike shop. Even if they don't have what I need, they're so connected with the Seattle bicycling community that they can make a recommendation.
They're a no-pressure shop. They want customers to make give thoughtful consideration to a significant purchase. Their willingness to allow test rides of the bikes is, I'm sure, instrumental in their ability to develop meaningful relationships with each and every customer.
They're a no-pressure shop. They want customers to make give thoughtful consideration to a significant purchase. Their willingness to allow test rides of the bikes is, I'm sure, instrumental in their ability to develop meaningful relationships with each and every customer.
