My experience was a good one. My car had some major engine issues and they made suggestions even though what they were suggesting wound not have earned them money. That is first class in my book! I always get excellent service from Naper Auto works.
I switched from getting my cars serviced at the dealer to Naper Auto Works when they were still new, because they did all the routine/scheduled service quicker and cheaper, and because they were able to solve a refrigerant problem the dealer didn't.Now that my cars are older, they do all sorts of repairs, including tracking down intermittent problems, and finding discontinued parts, and keep my cars running well.
I switched from getting my cars serviced at the dealer to Naper Auto Works when they were still new, because they did all the routine/scheduled service quicker and cheaper, and because they were able to solve a refrigerant problem the dealer didn't.Now that my cars are older, they do all sorts of repairs, including tracking down intermittent problems, and finding discontinued parts, and keep my cars running well.
Services
Naper Auto Works has provided premier customer service and auto repair in Naperville, since 1977. People who bring their vehicles to us are our friends, family, and neighbors, many of whom have trusted Naper Auto Works with their vehicles for decades.
We believe that our quality auto repair in Naperville is a reflection of our shop's character, and our team is dedicated to upholding the reputation for excellence we have built over the last 42 years.Our team members always strive to meet and exceed all of your expectations for service and auto repair in Naperville.
We believe that our quality auto repair in Naperville is a reflection of our shop's character, and our team is dedicated to upholding the reputation for excellence we have built over the last 42 years.Our team members always strive to meet and exceed all of your expectations for service and auto repair in Naperville.
At Naper Auto Works in Naperville, IL, our ASE Certified technicians have provided superior auto repair in Naperville since 1977! We offer maintenance and auto repair in Naperville for every make and model of domestic and import vehicles, so no matter what you drive, you can count on us to get you back on the road quickly and easily.
Great guys, they checked my alignment after Toyota reported that my truck was out of alignment. Great service, they took care of my problem and were able to work with my schedule which is crazy. This company can be trusted to tell you the work required, i will not use any other auto shop. They are responsive and keep you updated on the work.
How often should I get my oil changed? A general rule would be 3000 miles or 6000 for synthetic. Some manufacturers suggest much longer intervals under ideal conditions. Driving conditions are seldom ideal. Lots of idling, stop-and-go traffic, short trips, extremely hot or cold weather, humidity and towing can all decrease the lifespan of engine oil.
Reviews (9)
David V.
Jan 06, 2022
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Lundie Pinner
Dec 28, 2021
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Positive: Professionalism, Punctuality, Quality, Value
Very friendly staff. Their new estimate system was excellent for showing the details of the repairs I needed, with pricing details and photos of the parts requiring replacement or service. So much easier to view and approve anything over and above the regular maintenance. I highly recommend.
Services: Battery, Check engine light diagnostic, General repairs & maintenance, Oil change, Air & Cabin Filter
Very friendly staff. Their new estimate system was excellent for showing the details of the repairs I needed, with pricing details and photos of the parts requiring replacement or service. So much easier to view and approve anything over and above the regular maintenance. I highly recommend.
Services: Battery, Check engine light diagnostic, General repairs & maintenance, Oil change, Air & Cabin Filter
Preston Rohrick
Dec 06, 2021
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The people at Naper Auto Works were professional and service oriented. I brought my car in to diagnose a problem. They determined it was the alternator and fixed for me.
While they were at it, they fixed my battery post, which was loose. They also found an oil leak that had haunted me for years - they were able to fix for a very reasonable price.
They went over an above the service that I expected. I will recommend to others!
While they were at it, they fixed my battery post, which was loose. They also found an oil leak that had haunted me for years - they were able to fix for a very reasonable price.
They went over an above the service that I expected. I will recommend to others!
Dave Navratil
Nov 02, 2021
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The team at Naper auto has always impressed us. Their communication is excellent - phone, text, e-mail. Their process of taking pictures of issues to help us understand and providing well detailed commentary of the issues is excellent. On this visit, they even managed to squeeze us in earlier than initially anticipated. If you've had a bad experience with an auto shop (I certainly have), just know that Naper Auto is the exact opposite.
Kevin Sawatzky
Oct 15, 2021
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My 2014 Audi S4 was leaking oil into crankcase. Dealer said it had a cracked block and wanted $8,000 to completely diagnose issue or $30,000 to 'fix' by replacing engine. The folks here at Naper Auto Works found the problem (a cracked oil separator) and were able to complete repairs for $2200, which was actually $100 less than I was originally quoted. Problem is completely fixed and I saved $28,000 by taking my car here. Professional and prompt communication and great job on diagnosing and repairing the car. Thanks!
Mike Isely
Sep 18, 2021
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I've been a customer of Naper Auto Works since 2007. They've never steered me wrong. And along the way they've managed some tricky repairs, including a complete transmission rebuild - back in 2007 - that was still 100% perfect 80000 mile later when we finally got rid of the vehicle (having nothing to do with the transmission). Then there was the New Years Eve harmonic balancer (the pulley at the end of the crankshaft) replacement - the car was towed there that morning, they managed to locate a hard to find replacement in an hour and had the repair completed and the car back before the close of
Betsy Briggs
Jul 25, 2021
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Christie Bennett
May 23, 2021
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This is the only place that has ever validated my concerns about conflicting information I've been told about cars, and it really built my trust in them. They helped me understand both opinions and procedures and encouraged me to make the choice that worked best for us without pressure. I did not get talked over or dismissed, and despite how busy they are, they took time to hear me. It seems difficult to find people like this. And I received that treatment from several different workers which suggests a customer friendly work atmosphere.
They get four stars because of how expensive it was. But
They get four stars because of how expensive it was. But
Liam Haeffele
May 21, 2021
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This place is the real deal. Excellent, friendly, and knowledgeable staff who are able and willing to explain every service they recommend to you. They do a thorough multi-point inspection on every vehicle that comes in, and I've brought my Pilot into them twice now! Had to turn down some repairs for the time being, and they totally understood--I do plan on coming back for those in the near future. Happy I started coming here and will be a returning customer!!
