Westerra was named among the top five credit unions in Colorado for trust, branch services, digital services and financial advice. We're an 85 year-old start-up in the process of completely revamping from top to bottom, said CLO Jason Sasena. I opened my first checking account when I was 12 Years old and have been a member ever since!
Westerra financed my first car, my first credit card, my first home and now my own kids have accounts! I have been with Westerra since 2015, they have helped me save money and learn how to be more responsible with my funds. I always recommend them. What I value the most is the customer service - someone is always there to help me.
Westerra financed my first car, my first credit card, my first home and now my own kids have accounts! I have been with Westerra since 2015, they have helped me save money and learn how to be more responsible with my funds. I always recommend them. What I value the most is the customer service - someone is always there to help me.
Services
Our credit union was formed by eight school teachers who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created DPS Credit Union, a not-for-profit financial cooperative, owned and controlled by the members who use its services. Its purpose was to put the members first when offering financial services and treat them as valued owners.
Westerra is here to provide every single person in our community with the knowledge to make sound financial decisions, to dream big about the future, and to provide their family with the ability to lean into life with full confidence. We believe that financial comfort isn't only for the wealthy, but can be had by everyone.
With a deep local heritage, Westerra provides a financially-strong, member-owned cooperative focused on helping people achieve financial success. Westerra has earned the top 5-Star rating for financial strength by Bauer Financial, Inc. every quarter consecutively since 1992. The Board of Directors is elected by the membership to oversee Westerra's strategic direction in serving members.
Open CDs, Money Markets and checking accounts--or apply for a loan--when and where it's convenient for you. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. Westerra Credit Union does not provide, and is not responsible for, the product, service, overall website content, security or privacy policies, on any external third-party sites.
View current job openings. Denver Business Journal features Westerra as one of Colorado's fastest growing mortgage lenders. Westerra Credit Union is a local Colorado member-owned financial cooperative looking for bright, dynamic professionals to join our exceptional team. Our corporate culture values employee satisfaction, business innovation, professional growth and our local Colorado heritage.
Reviews (16)
January Frazier
Jan 21, 2022
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I went to Westerra to inquire about something extremely *specific* in order to see if I'd be able to open a business account.
I did a walk-in and unfortunately they weren't able to see me due to being short on staff, but were able to make an appointment for me for the following day. When I walked in, I was immediately greeted by the teller who knew my name! (I can't remember her name but) the woman who helped me out was really informative and did her best to answer any questions. She provided recommendations on what I could do moving forward.
Even though I ended up not opening an account, I was
I did a walk-in and unfortunately they weren't able to see me due to being short on staff, but were able to make an appointment for me for the following day. When I walked in, I was immediately greeted by the teller who knew my name! (I can't remember her name but) the woman who helped me out was really informative and did her best to answer any questions. She provided recommendations on what I could do moving forward.
Even though I ended up not opening an account, I was
Kelly Pelizza
Dec 17, 2021
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I needed to offer/close quickly in a hot market and Charmaine helped me through the entire process from pre approval to close. She was extremely knowledgeable, transparent and put everything together so quickly. She truly helped me navigate the unknown with confidence. I would highly recommend for first time home buyer/refinance.
Lee Lampert
Dec 13, 2021
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Joy Mantelli was very personable & professional in assisting us with a re-finance of our home. She helped us through the process of filling out the application, going through the approval process and finalizing the documents for the closing. She was Excellent and made the whole process very seamless!
Leanna Thorne
Dec 13, 2021
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We love Westerra. Always helpful and professional! Been with them from the beginning! We just bought our first home and JJ was fantastic in guiding us through everything!! We were very impressed with his professionalism and always answered the phone at all times when we needed him!
He worked hard for us to get the best rates and quotes for our home insurance. We already recommend him to everyone!!
Thank you JJ!! You are our friend for life!!
He worked hard for us to get the best rates and quotes for our home insurance. We already recommend him to everyone!!
Thank you JJ!! You are our friend for life!!
Troy Ritter
Nov 14, 2021
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James Cross
Nov 13, 2021
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Their app is horrendous. Extremely limited functionality, restrictive password configuration requirements, and the app doesn't allow you to use a password you've ever used before. Heck, even ADP let's you recycle passwords after 3 different passwords are used. My car loan will be paid off in 2 months and I cannot wait to be done with this institution.
I wanted to confirm they had my correct address on my account so the title for my BMW doesn't get lost when they mail it to me. There is no way to confirm or change your address through the app. You can't even view past statements. What's the point
I wanted to confirm they had my correct address on my account so the title for my BMW doesn't get lost when they mail it to me. There is no way to confirm or change your address through the app. You can't even view past statements. What's the point
R. T.
Oct 20, 2021
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The experience I have had with Westerra credit union as a whole has been a nightmare. From cashiers mixing up personal and business accounts when depositing checks, to the 4 month nightmare of trying to prove to the IRS that I already paid through the bill pay. From Fernando at the call center, to Kari Mathews never returning my calls! The. branch manager Rachel at the Aurora branch refusing to help me after the second letter from the IRS and threatening to have me removed by the police
Fascinating that all they had to do was give me a copy of the check sent through bill pay
The business department
Fascinating that all they had to do was give me a copy of the check sent through bill pay
The business department
Ethan Chutkow
Aug 28, 2021
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Westerra and Shawna specifically went above and beyond at every turn of my refinance process. They offered professional and exceptional customer service throughout. I can't say enough about the positive interactions I had with Shawna. I would highly recommend Westerra and Shawna specifically to anyone looking to refinance or take on a new mortgage.
Aug 17, 2021
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Customer service has depreciated greatly these days. I called in because I was interested in opening a checking a account with this credit union. The representative who answered told me to apply online instead. I thought this was odd but ok I applied online. The online process was really touch and go, it wouldn’t let me open documents or upload items like my ID but I managed to get through it after several tries. About a week and a half passed by and my application still said pending. I called in yet again and the representative who answered stated, “all you need to do is email your drivers
Steve Replogle
Jun 26, 2020
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I left my big bank in disgust after one too many episodes of nation-wide malfeasance. Perhaps it wasn't exactly legal malfeasance, but it was morally suspect, and ethically disheartening. And yucky. I began using Westerra for all my financial needs, which after all are relatively simple compared to some folks. It was a good decision. I receive all the same services that I previously received at the large bank, and deep down inside I don't feel, well, yucky. I've used Westerra in particular for a few automotive loans - two, in fact - and they both went smoothly, the cars and the loan process. Speaking
Elaine C.
May 02, 2020
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Rachel J.
Feb 24, 2020
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I've been with westerra since about 1990 and their service has been terrible lately. I wanted to open a savings account where it could not be touched unless both people were there to sign the lady said that's not going to happen here. She was incredibly unprofessional spending her time petting a dog and talking in her office while I was waiting for my appointment to start
Alvarez K.
Oct 22, 2019
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David L.
Sep 16, 2019
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Mackey G.
Dec 08, 2018
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Will be closing my accounts with this unhelpful bank. I had fraud on my account, I was advised by 877 # to go to the branch and file a claim and get a new card. I did as instructed. And the teller apparently didn't know what the hell he was doing because my new card doesn't work and it's the weekend and they can't do anything to fix it until Monday. I hope they hold this employee accountable for not knowing how to do his job. And losing the balances I did carry. Save yourself time and go to a different bank.
Katie B.
Jun 18, 2018
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After a lot of hard work from Westerra's end, we finally reached a resolution. I was very pleased with the contact that followed this review, and I was kept informed every step of the way. It was not easy, but Amanda, Cynthia and Lonnie from Westerra Credit Union really helped change around this customer experience. It took a while, and a lot of effort, but I am so pleased with this team and how they handled my case. They worked hard to reach a resolution and made sure everything was followed through to the very end. I am grateful for this resolution and all that was put in to make this possible
