Our San Mateo property management professionals help real estate owners and investors like you manage your properties in San Mateo by handling all facets of the day-to-day management of your properties and partnering with you to develop long-term investment management strategies. We realize that each and every person and property has different needs and we are here to work with you to help you meet and exceed expectations.
Call us today (650) 435-5906 or get started with your complimentary online quote. Eliminate the constant run around! It can feel like a full time job dealing with repairs, complaints, collecting rent and coordinating vendors - and a constant state of stress. Transferring these responsibilities to a good property manager allows you to enjoy the benefits without spending all your free time working.
Call us today (650) 435-5906 or get started with your complimentary online quote. Eliminate the constant run around! It can feel like a full time job dealing with repairs, complaints, collecting rent and coordinating vendors - and a constant state of stress. Transferring these responsibilities to a good property manager allows you to enjoy the benefits without spending all your free time working.
Services
Our services are provided by highly educated licensed professionals with extensive experience in real estate investments and property management, as well as the related fields of tax and accounting. Our tax and accounting backgrounds have taught us that it's all about the details, down to the penny.
Five Star Property Management is focused on providing unparalleled levels of expertise and service, making us your first choice for all of your San Mateo property management needs. While other companies cut corners or take the easy way out to increase their profits, we concentrate on the details - from strictly adhering to all laws and regulations, to nurturing tenant relationships - in order to protect and maximize your return on investment.
If you are a "do it yourself" type of person and don't mind getting your hands dirty or answering emergency maintenance phone calls at 3am, the LEASING ONLY PACKAGE maybe right for you! The LEASING ONLY PACKAGE offers you the advantage of professional tenant placement and screening with the most up to date and landlord friendly lease available in your area at a cost that is easy to live with.
Quiet & safe Menlo Park home, minutes from Stanford University, Stanford Shopping Center, Facebook, Google, VM Ware, Burgess Park, Sand Hill Road & downtown Palo Alto. Pet friendly single family home features partially upd. This brand new one bedroom, one bath condo, with a private terrace is in Landing, The SF Shipyard's latest released Luxury Collection.
Please be prepared to pay the application fee as outlined in the property listing. In addition, you will also be required to provide a copy of a valid form of government identification and proof of income. To complete a rental application, you must be prepared to provide (3) three years of residential history as well as contact information for your rental references.
Reviews (23)
Mary Chiu
Jan 15, 2022
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Five Star Property Management manages my unit, as well as multiple units, in the complex that I am on the HOA board for. They have managed these units for many years and have been able to problem solve things before they happen to make the management of these units almost effortless. The tenants are quality residents and the Five Star Team are diligent with ensuring the tenants receive notifications from the HOA and abide by the community rules. They assist with coordinating appointments between the tenants and make sure important inspection from vendors, such as the fire sprinkler inspections
Proper Attire Us
Dec 16, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
At first, I thought I could manage my property on my own but I'm so pleased with hiring Five Star Property Management they are very professional and got my property in San Mateo rented by really great tenants. It has been a breeze. Thank you so much!
At first, I thought I could manage my property on my own but I'm so pleased with hiring Five Star Property Management they are very professional and got my property in San Mateo rented by really great tenants. It has been a breeze. Thank you so much!
Manuel Q.
Jul 13, 2021
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UPDATE: Roger has responded, but did not give any effort to address the lack of proper channels for communication with property managers, as well as the unavailability of an on-site tour for interested applicants prior to the application process. My one-star rating stays. Best to look somewhere else for a rental property.
Contrary to what business owner Roger has declared with conviction in response to other reviews, this company has improvements to make to be "the best bet on property management in the Bay Area".
Red flags here, for rental applicants: no accommodations for an on-site
Contrary to what business owner Roger has declared with conviction in response to other reviews, this company has improvements to make to be "the best bet on property management in the Bay Area".
Red flags here, for rental applicants: no accommodations for an on-site
Rio J.
May 14, 2021
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Response: Incorrect I clearly stated the property was for me. Perfect example of how you guys do not listen to potential clients. I was willing to give any info that was needed to prove my case and you guys were unwilling to listen once again.
Appreciate the attempt to save face for your business but it's not valid it this case. An apology would have been much better suited
Appreciate the attempt to save face for your business but it's not valid it this case. An apology would have been much better suited
Sammy R.
Feb 11, 2021
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ALL THE BAD REVIEWS ON HERE ARE MOST LIKELY TRUE. SAVE YOUR SELF THE TIME AND MONEY AND SKIP ANY PROPERTY THAT WORKS WITH this company. Skip working with this company waste of time and resources. Was working with Jessica at five star property management. Application process for lease was very tedious. Worst application process I have ever completed. They waste your employers time as well. Bunch of random hidden fees as well and are not very transparent almost feels like a scam. There is a 500 dollar move in fee!!!! WHO CHARGES A FEE TO MOVE IN TO YOUR OWN PROPERTY??? Did not disclose before. Asked
Noosh H.
Dec 16, 2020
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Exceptionally terrible, fraudulent and hidden terms in rental application.
Application Fees, Holding Fee gouging and Draconian clauses in their termination contract. They harass everyone whom you list as references for no end in spite of providing Employment Verification Letters. They rejected my application that my rental history (which I currently reside in the past six years!) could not be verified to my co-applicant. These people lack both common sense and decency.
This property management unnecessarily pits up multiple applicants for the same apartment at the same time charges about 40
Application Fees, Holding Fee gouging and Draconian clauses in their termination contract. They harass everyone whom you list as references for no end in spite of providing Employment Verification Letters. They rejected my application that my rental history (which I currently reside in the past six years!) could not be verified to my co-applicant. These people lack both common sense and decency.
This property management unnecessarily pits up multiple applicants for the same apartment at the same time charges about 40
James P.
Aug 11, 2020
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I applied for (and was approved for) an apartment listed with Five Star Property Management in San Mateo. Though the application process was very long and a bit tedious, the staff that we worked with via email was very responsive and communicative and really great at keeping us up-to-date with our current status and what we still needed to provide.
The staff member that we met (outside, with masks) for our on-site walkthrough was very friendly, super helpful, and knowledgeable about the property, which was clean, well-maintained, and in great condition. Though we chose to go with another property
The staff member that we met (outside, with masks) for our on-site walkthrough was very friendly, super helpful, and knowledgeable about the property, which was clean, well-maintained, and in great condition. Though we chose to go with another property
Amy R.
Jun 13, 2020
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I live in a different state so dealing with my investment property in Las Vegas is difficult if not possible on my own. Matthew and his team are quick and efficient at dealing with any problem on either tenant or landlord side, and Alma has been thoroughly professional. I have had nothing but positive interactions with this management company. Highly recommend.
Vish K.
Mar 05, 2020
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No stars. I applied for an apartment in Foster city advertised by five start property management. Before I started my application I asked some specific question to this property management representative available onsite while showing the apartment. I was given an idea that I don't have to pay for application fee if I don't end up getting approved for that apartment. I absolutely agree if I have to pay for application fee if get rejected for my blamish history like not good credit or Rental history. I agree if my credit or other checks fail and I get rejected. But whatever the communication
Zelda Scott
Jan 21, 2020
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Roger and his team are just awesome! We became Five Star clients 6 years ago when we moved out of state and decided to lease our home in the Bay Area. I interviewed several property managers and Roger was by far the best in terms of offerings, competitive pricing, and his knowledge of the Bay Area rental and real estate market. He helped us transition into a mindset that our property was no longer our home but now an investment. He and his team have handled our investment with a thoroughness and commitment that has surpassed all of my expectations. They routinely check the property and ensure all
Debra Ryan
Jan 07, 2020
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We live a few thousand miles away from our property in California and are fortunate to have Five Star Property Management taking care of what we still consider our home. Everything is taken care of with regard to maintaining our house and a relationship with our tenants. Additionally, we are able to trust their judgment on the current rental market. Highly reccommend.
Barbara K.
Jan 29, 2019
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Marc Ethington
Dec 03, 2018
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Kathleen P.
Oct 09, 2018
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Sounds kinda scammy to me. They make you jump through hurdles for this self-service property viewing thing. I call up and get one of those automated voices (the kind they use for those "IRS" calls you get). Really? In a world full of scammers, you choose to use that? Then, I get a text with a weird link. I didn't click it. I filled out a form on their website but guess what, it takes me to another text with another link. And then you have to register with "rently.com" but... the caveat: you have to click another link thru your text with Wi-Fi off this time (god knows why
Joaquin C.
Aug 30, 2018
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I've lived in San Francisco for 24 years, I've lived in a different neighborhood every time. I've rented and I've owned. I've rented directly from landlords, and property managers, couch surfed, been a primary tenant, sole tenant, had roommates, and leased under a master tenant.
I'm very easygoing, and have experienced a wide array of situations and people, all who work however they need to get things done.
In those 24 years, I've never had an experience quite like I did with Five Star. I am gainfully employed in tech, and am looking for an apartment with my family
I'm very easygoing, and have experienced a wide array of situations and people, all who work however they need to get things done.
In those 24 years, I've never had an experience quite like I did with Five Star. I am gainfully employed in tech, and am looking for an apartment with my family
David Yoshihara
Aug 26, 2018
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When we decided to rent our San Francisco home we contacted several property management companies in the area. Roger and his staff were the only ones to show up at our property to discuss the options and we’re glad they did. At the time, Five Star Property Management was just starting off but even at that early age they have shown a professionalism that is rare in their field. We live in Southern California so it is very important to find a property management firm that we can trust. Five Star Property Management has earned our trust and gets our highest recommendation.
Madhu N.
Aug 24, 2018
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Pros:
The self-showing process of the property through rently was nice.
Cons:
So we were 4 adults planning to move into a 2 bedroom loft which was priced at 3495$/month. They have a requirement where each of the applicants has to pay 49$ for the application and each of us need to have a credit score of a minimum 700. Out of the 4 applicants, 3 of us have salaries more than 120,000$/yearly from reputed companies like Bloomberg, Toshiba, and telmate. But our group was rejected as my credit score was coming back as not available or null. I was a bit perplexed as credit score with my chase bank account
The self-showing process of the property through rently was nice.
Cons:
So we were 4 adults planning to move into a 2 bedroom loft which was priced at 3495$/month. They have a requirement where each of the applicants has to pay 49$ for the application and each of us need to have a credit score of a minimum 700. Out of the 4 applicants, 3 of us have salaries more than 120,000$/yearly from reputed companies like Bloomberg, Toshiba, and telmate. But our group was rejected as my credit score was coming back as not available or null. I was a bit perplexed as credit score with my chase bank account
Omar S.
Aug 13, 2018
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I’ve been using 5 Star for several years now and I would highly recommend their services! Roger and his team take care of everything in a timely and professional manner. They have vetted many potential rental customers for us over the years and I couldn’t be happier with the tenants that they choose. Five Star takes care of all the headaches so you don’t have to.
Douglas Y.
Jul 31, 2018
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My experience renting for 3 yrs with Five Star PM was not good. I had a water heater/furnace go out right before thanksgiving. There was no hot water and no heat to the cold unit. It took Roger & external contractor nearly 8 weeks to resolve as it ended being major construction. Even after several emails, Roger & Team did NOTHING to put me into temporary housing. I had to threaten to sue to get only ONE months credit back.
You can do better than and deserve better than this. Beware!
You can do better than and deserve better than this. Beware!
Sundeep Abraham
Jul 28, 2018
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My experiences with Five Star have been quite positive. The rental application process was streamlined and Trish was great in getting everything done in a timely manner. After that, Jessica, the manager, was great in handling the rental process and any issues that came up. Both were/are quite pleasant to interact with. Also the maintenance requests are handled promptly, which is always important.
Chris Shockowitz
Jul 06, 2018
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Zach E.
Dec 29, 2015
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I don't get the negative reviews. We started working with Roger as tenants over a year ago and he and the rest of his company have been very communicative and worked with us through a number of situations.
When we e-mail Roger or his staff we usually get an e-mail response within an hour but definitely the same day. We've used their online scheduling system to have maintenance work performed. Sal, their in house guy, is always prompt, extremely courteous and even went out of his way to help me with a totally different issue. He came over to caulk the shower and helped me mount an HD
When we e-mail Roger or his staff we usually get an e-mail response within an hour but definitely the same day. We've used their online scheduling system to have maintenance work performed. Sal, their in house guy, is always prompt, extremely courteous and even went out of his way to help me with a totally different issue. He came over to caulk the shower and helped me mount an HD
Dana B.
Oct 07, 2015
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This company was extremely hard to get ahold of and non communicative. After finally getting ahold of them we applied for a rental all of us very capable of paying the rent and being respectful of the property. I have perfect credit and good relationships with all my other landlords. We were denied with no explanation and the place is still not rented and posted for cheaper on Craigslist.
This company is scamming people for application fees. I would not trust them or work with them.
This company is scamming people for application fees. I would not trust them or work with them.
