Doorstead has the best data and leasing practices because we're on the hook to deliver 100% of guaranteed rental income to you every month. Our patent-pending pricing system compares 11M+ rental price points in your region to predict the likelihood of success on a daily basis. This lets us make smart price changes to get renters in your home faster.
Whether you go with our traditional service or innovative guarantee, we'll take care of your property as if it was our own. We resolve problems and take care of repairs quickly, using our network of approved vendors. Doorstead is a lifesaver. The team is extremely humble and consistently blows my mind by under-promising, yet over-delivering on amazing results.
Whether you go with our traditional service or innovative guarantee, we'll take care of your property as if it was our own. We resolve problems and take care of repairs quickly, using our network of approved vendors. Doorstead is a lifesaver. The team is extremely humble and consistently blows my mind by under-promising, yet over-delivering on amazing results.
Services
Inspired by their time at Uber, the power of service guarantees, and experiences with property managers, Ryan and Jenn set out to create a new class of property management that eliminates the headache of being overpromised rent and having to sell their home due to extended vacancies.
Utilizing advanced machine-learning techniques, the founders created a new type of property management with an upfront rental guarantee to reduce risk for property owners.Not only was this possible, it resulted in property owners increasing their profit through reduced vacancies. The future is full of tech-operations companies that bridge the gap between the physical and digital worlds using distributed workforces, augmentation, and automation.
Utilizing advanced machine-learning techniques, the founders created a new type of property management with an upfront rental guarantee to reduce risk for property owners.Not only was this possible, it resulted in property owners increasing their profit through reduced vacancies. The future is full of tech-operations companies that bridge the gap between the physical and digital worlds using distributed workforces, augmentation, and automation.
With Doorstead's upfront rental guarantee, you'll always receive your minimum guarantee each month. If your property rents out for more, we'll even bump up your payment. Once your property is rent-ready, your guarantee clock starts. We'll list your property, conduct showings, and screen prospects to find the best tenant for your home.
Get paid for showing homes, conducting walkthroughs, and more as an Associate Agent contractor. Complete an exercise to get familiar with our processes and tools. Once your exercise is reviewed, you'll be provided onboarding material and you can start receiving jobs. Get paid for completing showings, rental inspection, walkthroughs and more.
Reviews (27)
Chona Y.
Jan 28, 2022
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Altho this company isn't local, they make every effort to resolve our maintenance issues in the apartment building satisfactorily. Their staff, especially Christelle, Emma & Kennedy are all very professional, helpful & supportive. They are very responsive, communicative and keep us informed as they try to resolve our issues.
Amir Abbas
Jan 27, 2022
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Highly unprofessional. Deducted a huge amount from my security deposit without sharing any invoices and receipts from the vendors. It has been three weeks for us since we moved out and they still haven't shared any information regarding the work done. Very slow in responding to claims and fixing major issue at the property. Breached the lease contract on several occasions.
Aditya S.
Jan 25, 2022
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So far so good - Doorstead has done a great job keeping us updated on the state of the property - we love the communication from both the business/listing side as well as the property maintenance side - high bandwidth communication is appreciated
Its early days but I appreciate the detail oriented approach, weekly status updates, openness about the state of the market, etc
Will update review as we go along but I like the status quo
Its early days but I appreciate the detail oriented approach, weekly status updates, openness about the state of the market, etc
Will update review as we go along but I like the status quo
Amir A.
Jan 24, 2022
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Highly unprofessional. Deducted a huge amount from my security deposit without sharing any invoices and receipts from the vendors. It has been three weeks for us since we moved out and they still haven't shared any information regarding the work done. Very slow in responding to claims and fixing major issues at the property. Breached the lease contract on several occasions.
Gordon B.
Jan 06, 2022
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OMG - Worst landlord ever. Stay away... They lie and deceive. They contract with owners guaranteeing a certain level of income (check out their own website) - if they don't make it, it comes out of their end - so they rip off tenants any way they can (again read their website for their own words on this!). When people moved in to a place - standard thing is to fill out a deficiency list and get settled - but here everything was rejected. The front door knob had fallen out! That took almost two months to argue about and get fixed. The garburator didn't work - they wouldn't
Kelvin Q.
Dec 15, 2021
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Carla Jean B.
Dec 10, 2021
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I am a tenant at one of the properties Doorstead manages. We have received only great services. Customer service is really great - they provide quick replies and follow-ups. Regardless if they are waiting on the owner for answers or approval, they let us know they're waiting to hear back. They're way better than our old apartment property manager.
Vince M.
Dec 06, 2021
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I have the pleasure of working with various members of the Doorstead team (Taylor, etc.). Being the first time we rented out our place, we truly appreciated the the seamless and responsive technological approach (working online, viewing photos, doing emails, calls) of starting the property management process. The great thing that sets them apart from other property management companies is the "Guaranteed Rent" option (if your property is eligible) because it lets you know the company has some skin in the game as well. Overall, no problems so far. I was leery reading the other users&apos
Raghuram M.
Nov 18, 2021
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Among the worst PMs in the bay area. Avoid them like the plague.
Doorstead is among the very few PMs that uses a "lock-in" contract for owners (pay 50% of the rent amount to leave the contract). They'll make you spend weeks of effort and money on silly repairs like painting grout lines in the bathroom (!?) (I wish my bathroom had fresh paint between the tiles every year). Doorstead also uses overpriced vendors for most of these repairs like many of the other comments here say. And then finally end up with tenants who pay well below market rates (rentometer/bank reports estimated
Doorstead is among the very few PMs that uses a "lock-in" contract for owners (pay 50% of the rent amount to leave the contract). They'll make you spend weeks of effort and money on silly repairs like painting grout lines in the bathroom (!?) (I wish my bathroom had fresh paint between the tiles every year). Doorstead also uses overpriced vendors for most of these repairs like many of the other comments here say. And then finally end up with tenants who pay well below market rates (rentometer/bank reports estimated
Violet Y.
Oct 15, 2021
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TENANTS, stay away from this agency.
OWNERS, If you're an honorable person or care about your reputation, stay away from this agency!
Don't bother to read the 5 star reviews as they're written by their automatic system!
The problem is a combination of how they treat the tenants as well as the type of owners they represent.
I moved to a property managed by them 2 months ago and didn't have a single day in peace.
First, they had a breach of my contract by not providing a garage as stated in my contract and Doorstead caused me a huge inconvenience. They "fixed" the
OWNERS, If you're an honorable person or care about your reputation, stay away from this agency!
Don't bother to read the 5 star reviews as they're written by their automatic system!
The problem is a combination of how they treat the tenants as well as the type of owners they represent.
I moved to a property managed by them 2 months ago and didn't have a single day in peace.
First, they had a breach of my contract by not providing a garage as stated in my contract and Doorstead caused me a huge inconvenience. They "fixed" the
Oct 14, 2021
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I deeply impressed by Doorstead professional and high-efficient services. Actually, I was concerned about this never-heard company at the beginning. Even more, I have not met any employees of Doorstead after I move in, only their contract onsite field associate.
Doorstead utilizes online high-tech to deliver its impressive services just as Uber or DoorDash. What a truly interesting, innovative and respectable real-estate management company I have ever met.
Doorstead utilizes online high-tech to deliver its impressive services just as Uber or DoorDash. What a truly interesting, innovative and respectable real-estate management company I have ever met.
Chris Lin
Sep 12, 2021
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The team at Doorstead has been great! They managed many repairs and fixes to my property to my satisfaction. They are very responsive and have kept me updated on all processes, such as work projects to fix/repair things, costs/expenses, and in finding tenants. I appreciate all the work they've done that have made my life as a landlord easier, especially since I have a family to take care of. Thank you Doorstead team for all your help!
Marmool Hoo
Sep 02, 2021
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Very unprofessional staff. Several of my tenants told me that their maintenance requests are not being addressed in time. They needed to reach out to Doorstead 6,7 times over the course of several weeks to have a single request addressed.
This has affected my reputation as the owner and ended me up getting involved to find a resolution.
I do regret choosing Doorstead to manage my property as this has become a pattern.
This has affected my reputation as the owner and ended me up getting involved to find a resolution.
I do regret choosing Doorstead to manage my property as this has become a pattern.
Ekta Khandelwal
Aug 22, 2021
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Doorstead is looking for our rental home from the last
2 years. The team is Very professional and prompt in responding. Kennedy has been on top of every small details/issues that comes on and off with our property.
overall we are very happy with there services. And have a wonderful experience with the whole team. I would highly recommend them.
2 years. The team is Very professional and prompt in responding. Kennedy has been on top of every small details/issues that comes on and off with our property.
overall we are very happy with there services. And have a wonderful experience with the whole team. I would highly recommend them.
Deb D.
Aug 20, 2021
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I used professional property management services from Doorstead. The team at Doorstead is amazing. One such individual who stood out is Chris from the property mgmt team, he is quite proactive, on top of every thing, picks up the phone and calls the owners to give regular updates and a true problem solver. A true silicon valley company which follows the principle of compassion and emapthy.
A special kudos to great team work Chris, Taylor, Sirad, Avery and the entire team at Doorstead! Way to go!
A special kudos to great team work Chris, Taylor, Sirad, Avery and the entire team at Doorstead! Way to go!
Max R.
Aug 01, 2021
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Still horrible service, the tenant prescreen questionnaire is a joke. Filled out the survey twice in the past month and never heard back until the property is rented which is pointless. Also they assured me a refund on my application fee in august 2020 from their mistakes in tenant screening process but never received a refund.
Annie P. automated response below makes thing worse. Take accountability of the customer service and actually follow through with improvements.
Annie P. automated response below makes thing worse. Take accountability of the customer service and actually follow through with improvements.
Lee S.
Jul 30, 2021
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We severed ties with Doorstead. They did not follow through on their obligations to us as homeowners.
Doorstead also did a poor job of vetting vendors, and their costs were exorbitantly higher than those of the vendors we eventually hired on our own. Doorstead clearly does not negotiate or advocate for the homeowners they claim to represent.
Doorstead's property inspector, Vlad, made fraudulent flags on repairs that were "required" before they would move forward with showing our home. Based on these flags, we hired vendors to make these repairs - only to learn from the vendors
Doorstead also did a poor job of vetting vendors, and their costs were exorbitantly higher than those of the vendors we eventually hired on our own. Doorstead clearly does not negotiate or advocate for the homeowners they claim to represent.
Doorstead's property inspector, Vlad, made fraudulent flags on repairs that were "required" before they would move forward with showing our home. Based on these flags, we hired vendors to make these repairs - only to learn from the vendors
Katie Basu
Jul 20, 2021
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The team managing my apartment has been great! Kennedy has been consistently prompt in responding to all my maintenance concerns since move in and I've had a good experience even when we ran into challenging issues. Overall Doorstead has been so helpful in facilitating communication and being on top of follow-up's as needed, and I really appreciate their professionalism!
V. A.
Jul 19, 2021
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As a landlord working with doorstead has been a nightmare. They made me do repairs that was unnecessary. After which they are cramming 6 bachelors on a 4 bedroom 2.5 bath townhome whereas I was told they only rent to families initially by Jordon. The rent I am receiving is comparable to other similar properties in the same area and according to Zillow estimate. Nothing like they advertise initially as top dollar rent. Also be prepared for a huge time loss as they are very inefficient.
I am questioning the validity of some reviews now.? I would not recommend Doorstead service to any landlords
I am questioning the validity of some reviews now.? I would not recommend Doorstead service to any landlords
Angela L.
Jun 21, 2021
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A few previous reviews says the business is hard to work with as a tenant.
As a landlord, I also found doorstead process very frustrating.
We chosed doorstead's guaranteed plan in hope of a "free mind", however it's very stressful and disappointing all the way along.
1. Their so-called "vendors" are in very bad quality.
Our water heater and AC broke on the same night so we trusted them to call their "vendor", Ernesto, to fix both issues, hoping the best for the tenant ASAP.
Lazy vendor - the vendor went there found out a blown fuse for the AC. And he
As a landlord, I also found doorstead process very frustrating.
We chosed doorstead's guaranteed plan in hope of a "free mind", however it's very stressful and disappointing all the way along.
1. Their so-called "vendors" are in very bad quality.
Our water heater and AC broke on the same night so we trusted them to call their "vendor", Ernesto, to fix both issues, hoping the best for the tenant ASAP.
Lazy vendor - the vendor went there found out a blown fuse for the AC. And he
Wj B.
Jun 15, 2021
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I have worked with the team at Doorstead for a little over 2 months, That's all it took to rent my SF condo! They have been great every step of the way and have really taken care of the property.
The team is seamless and effectively screened prospective tenants and found a great pair to rent my SF condo. The timely responses and fantastic maintenance is priceless. I never had to worry that a need would not be taken care of.
The customer service they provided is impeccable.
Doorstead's staff always answered my many questions with very informative/precise answers and I appreciate ALL
The team is seamless and effectively screened prospective tenants and found a great pair to rent my SF condo. The timely responses and fantastic maintenance is priceless. I never had to worry that a need would not be taken care of.
The customer service they provided is impeccable.
Doorstead's staff always answered my many questions with very informative/precise answers and I appreciate ALL
Thomas K.
May 05, 2021
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Really frustrating property managers to work with as a tenant.
All maintenance is handled by an outside service called Latchel which is terrible. The Doorstead folks, who I actually talk to, seem to have very little insight into the Latchel process and communication. Often I am hearing completely different information from several sources: Doorstead, Latchel, and then the handyman hired by Latchel - it can be very confusing.
The Doorstead/Latchel system encourages the quickest/cheapest/not-necessarily-best solutions to maintenance problems and so you end up with half-measures to fix issues.
All maintenance is handled by an outside service called Latchel which is terrible. The Doorstead folks, who I actually talk to, seem to have very little insight into the Latchel process and communication. Often I am hearing completely different information from several sources: Doorstead, Latchel, and then the handyman hired by Latchel - it can be very confusing.
The Doorstead/Latchel system encourages the quickest/cheapest/not-necessarily-best solutions to maintenance problems and so you end up with half-measures to fix issues.
Arick C.
May 04, 2021
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Wow! What an amazing experience. Taylor,Chris and the Doorstead team made the process super simple. As a first time landlord, I really didn't know where to start or what to expect, but I knew I wanted to be a more hands off landlord. So after doing research on the many property management options out there, I decided to go with Doorstead. The process was quick and simple. I was first contacted within 24 hours from Jordan who explained everything about Doorstead and answered any questions I had. Once I decided to go with Doorstead Jordan introduced me to Chris and Taylor. They were super responsive
Patrick Clav
Apr 19, 2021
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I needed a reliable partner to leave my property in LA in good hands. After doing my own research, it boils down to two names. I'm glad I chose Doorstead. Taylor and his team not only delivered excellent service, everything is transparent, professional and straightforward. They were able to deliver their promise in less than a month. Communication is consistent. Online portal is easy to use. My anxiety has tremendously decreased and I can't believe I waited a year of losing money before finding them. Highly recommended.
Yiting Zhang
Apr 01, 2021
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Sharon K.
Mar 11, 2021
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I've been using Doorstead as my property manager for almost a year.
Things I like about Doorstead:
- They're super responsive and organized. It's clear they're well-managed and Doorstead employees are equipped with proper tools to support their work. They're always professional and courteous in their communication, which is important.
- While the property might not rent out for the highest price on the market, they find good tenants and also provide rent assurance, ensuring that I still get covered as a property owner.
- They treat my tenants well. We had some issues with
Things I like about Doorstead:
- They're super responsive and organized. It's clear they're well-managed and Doorstead employees are equipped with proper tools to support their work. They're always professional and courteous in their communication, which is important.
- While the property might not rent out for the highest price on the market, they find good tenants and also provide rent assurance, ensuring that I still get covered as a property owner.
- They treat my tenants well. We had some issues with
Monica W.
Jan 04, 2021
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Really disappointing company for a tenant as another reviewer said. Incredibly inconsistent communication, no transparency in rental process. Filled out their application online and then had no contact from them.
Once I had contact, there was no greeting, no explanation of who they were, no explanation of process to go through to rent the home.
I do not trust this company and given their actions during this process of trying to rent a home, I do not feel comfortable renting through them.
Will steer clear of any rentals offered by Doorstead. Very disappointed. Do not recommend.
Once I had contact, there was no greeting, no explanation of who they were, no explanation of process to go through to rent the home.
I do not trust this company and given their actions during this process of trying to rent a home, I do not feel comfortable renting through them.
Will steer clear of any rentals offered by Doorstead. Very disappointed. Do not recommend.
